Returns/Refunds & Exchanges

Our Policies

We want you to love everything you order from us whether it's for Mother's Day, your wedding or to say thanks for being a great friend.

With this we gladly accept returns and exchanges on non-custom items, returned within 30 days of delivery in the original packaging. Please contact me within 14 days of delivery to start the process for a return at emma@cocopressdesign.com.

We do not accept cancellations. Once your order is placed we get started creating your design. However, please contact us if you have any problems with your order.

We do not accept returns on custom or personalized items, sale items or on digital downloads. Please contact me immediately if your products arrive damaged. 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition the buyer is responsible for any loss in value.